Question 1

What is a condition report?

Accepted Answer

A condition report is a structured record of the state of an asset, property, vehicle or item at a specific point in time. It usually combines photographic evidence, condition ratings, written observations and recommended actions, along with details of who carried out the inspection and when.

Question 2

Who is Apex Reporting designed for?

Accepted Answer

Apex Reporting is built for small and medium-sized businesses that inspect, document and report on the condition of assets or client-owned items. That includes property and facilities teams, vehicle and fleet operators, equipment and hire businesses, maintenance contractors and inventory-managed operations.

Question 3

How long does it take to get started?

Accepted Answer

You can create an account, choose a template and complete your first inspection in a single session. Most teams start with one template and one inspection type, then expand once the process feels natural.

Question 4

Do I need special hardware?

Accepted Answer

No. Apex Reporting is designed to work with the smartphone or tablet your team already uses, plus a browser for review and management on desktop.

Question 5

Can I create my own templates?

Accepted Answer

Yes. Templates are intended to reflect how your business actually inspects, including your own sections, required fields and rating scales. Template flexibility varies by plan.

Question 6

Can reports be exported as PDFs?

Accepted Answer

Yes. Every report can be generated as a formatted PDF containing photographs, ratings, observations, recommended actions and sign-off details.

Question 7

Can I add my company branding?

Accepted Answer

Yes. On plans that include custom branding you can apply your logo, colours and contact details so reports look like your own documents.

Question 8

Can I find an old report later?

Accepted Answer

Yes. Reports are searchable by client, asset, date and status, and each one keeps a version history so you can see how it changed before approval.

Question 9

Can I edit AI-generated content?

Accepted Answer

Always. AI output is presented as a suggestion in an editable field. Nothing is issued to a client until you have reviewed and approved it.

Question 10

Does AI make the final inspection decision?

Accepted Answer

No. AI assists by organising evidence, drafting descriptions and highlighting areas that may deserve a closer look. Professional judgement, condition ratings and final approval remain with the qualified user.

Question 11

Is AI output guaranteed to be accurate?

Accepted Answer

No, and we do not claim otherwise. AI-assisted suggestions can contain errors or omissions and must be reviewed by a competent person before a report is relied upon or shared with a client.

Question 12

Can I turn AI assistance off?

Accepted Answer

AI assistance is intended to be optional at the workflow level, so teams that prefer to write their own descriptions can do so.

Question 13

How are photographs stored?

Accepted Answer

Images are uploaded to cloud storage and attached to the relevant report and asset, with access controlled by your account permissions. Specific storage locations and retention settings will be confirmed in our documentation.

Question 14

What happens if I lose signal on site?

Accepted Answer

Capture is designed to continue while offline where the device allows it, with uploads completing once a connection is available again.

Question 15

Can I annotate photographs?

Accepted Answer

Yes. You can add arrows, circles, labels and callouts so the client understands exactly what an image is showing.

Question 16

Can multiple team members collaborate?

Accepted Answer

Yes. You can invite colleagues, group them into teams and assign roles that determine who can capture, edit, approve and publish reports.

Question 17

Can a supervisor approve reports before they are sent?

Accepted Answer

Yes. Review and approval workflows allow drafts to be checked, commented on and approved before anything reaches the client.

Question 18

Is there a free trial?

Accepted Answer

A trial is planned so teams can complete genuine inspections before committing. Details will be confirmed at launch.

Question 19

Are the prices on the site final?

Accepted Answer

No. All prices shown are clearly labelled placeholders and are subject to confirmation.

Question 20

Can I cancel at any time?

Accepted Answer

Subscription terms, notice periods and cancellation arrangements will be set out in the Terms of Service and confirmed before launch.

Question 21

Who can see my reports?

Accepted Answer

Access is limited to the users you invite and the permissions you assign, plus anyone you deliberately share a report with.

Question 22

Do you claim any security certifications?

Accepted Answer

We do not claim certifications or accreditations that have not been completed. Any that are achieved in future will be published with supporting detail.

Question 23

How is my data used?

Accepted Answer

Your reports and images are used to deliver the service to you. Our Privacy Policy sets out the current draft position in full.

Question 24

What support is available?

Accepted Answer

Support is available by email on every plan, with priority response on Professional and dedicated account support on Business.

Question 25

Can you help us set up our templates?

Accepted Answer

Yes. Onboarding support on the Business plan includes help translating your existing inspection process into Apex templates.

Question 26

Can I use Apex Reporting on a mobile device?

Accepted Answer

Yes. Mobile capture is central to the product, with desktop access for review, management and reporting.

Everything you might want to ask

Getting started

Reports and inspections

AI features

Photos and camera capture

Teams and collaboration

Pricing and billing

Security and privacy

Support

Ask us anything about condition reporting